1. WHAT YOU SHOULD KNOW & HOW CHANGES CAN BE MADE
The primary goal of this website is to provide you with access to information about HVM's businesses, facilities, services, products, and related links to meet your needs with respect to these businesses, facilities, services and products (the "Content"). These Terms are meant to protect all of the visitors to and users of this website, and your access to and use of this website signifies your agreement with these Terms. DO NOT USE THIS WEBSITE IF YOU DO NOT AGREE WITH THESE TERMS. HVM reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms, or to change or delete any features of this website, at any time. Such modifications, alterations, and updates to the Terms shall be effective immediately upon posting. You agree to be bound by such modified, altered and updated Terms if you access or use this Web Site after HVM has posted notice of such modifications, alterations or updates. IF YOU DO NOT AGREE WITH ANY OF THE MODIFIED, ALTERED OR UPDATED TERMS, THEN YOU SHOULD NOT USE THIS WEBSITE AFTER SUCH MODIFICATIONS, ALTERATIONS OR UPDATES HAVE BEEN POSTED.
You should note that these Terms contain additional disclaimers and limitations on HVM's liability, which can be found in Sections 9 and 10 below. Please read these carefully and make sure that you understand them before continuing with your use of this website.
3. USE OF THIS WEBSITE & INTELLECTUAL PROPERTY RIGHTS
HVM controls and (either itself and/or through its third-party hosts) operates this website. All Content on this website, including, but not limited to, text, images, illustrations, graphics, logos, digital downloads, data, software, headers, icons, scripts, audio clips, and video clips, is the property of HVM or its Providers, and is protected by copyrights, trademarks, service marks, and/or other intellectual property rights (which are governed by and subject to United States and international copyright laws and treaty provisions, privacy and publicity laws, and communication regulations and statutes). The Content is owned and controlled by HVM, its affiliated or related entities, or the Providers that have licensed or otherwise made available their content or the right to market their products and/or services to HVM. Content on this website or any website owned, operated, licensed or controlled by the Providers is solely for your personal, non-commercial use, and may not be used in any manner that is likely to cause confusion among HVM's customers, other users of this website, or the general public. You agree to abide by all additional copyright notices, information, or restrictions contained in or with any Content.
You may download or make a single copy of any Content contained on this website solely for your personal, non-commercial use, consistent with these Terms, provided that you maintain all copyright and other notices contained in or with such Content. Except as otherwise specified above, you may not copy, reproduce, duplicate, republish, upload, post, transmit, distribute, sell and/or exploit the Content in any way (including by email or other electronic means) for commercial use without the prior written consent of HVM or the Providers. You may request consent by faxing a request to HVM's Legal Department at [email protected]. Your modification of the Content, use of the Content on any other linked website or networked computer environment, or use of the Content for any purpose other than personal, non-commercial use, without the prior written consent of HVM or the Providers, violates the intellectual property rights and proprietary rights of the Content owners and is strictly prohibited.
You may not use any registered or unregistered trademarks, service marks, copyrighted materials or other proprietary information or intellectual property appearing on this website, including, but not limited to, any logos, images or characters, and also including any meta tags or similar code or hidden text or elements containing such information or property, without the express written consent of the owner of the mark or copyright. You may not frame any trademarks, service marks, copyrights, logos, images, text, or other proprietary information or intellectual property of HVM, or otherwise incorporate into another website any of the Content or other materials on this website, without HVM's express prior written consent. You may not deep link to any page of portions of this website without HVM's prior written consent. You may, however, create or provide a hypertext link or hyperlink to the home page of this website provided that you do not make or attribute to HVM, its affiliated or related entities or Providers any false, misleading, defamatory, libelous, derogatory, or offensive statements. Any such link cannot include any logos, graphics or trademarks of HVM, its affiliated or related entities or Providers without HVM's express prior written consent.
Violation of trademark and copyright laws ("Infringement") may result in significant civil liability or criminal penalties under United States and/or international copyright and trademark laws. You recognize that any reproduction or use of Content, copyrights, trademarks, service marks, or other intellectual property on this website, except as authorized by these Terms, is considered intentional Infringement.
Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied and posted on this website in a way that constitutes copyright infringement, please provide HVM's Agent for Notification of Claims of Copyright Infringement the information specified below.A description of the copyrighted work that you claim has been infringed;A description of where the material that you claim is infringing is located on the website;Your address, telephone number, and email address;A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; andAn electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest
4. USER'S RESPONSIBILITIES
You agree that any Information that you provide will be true, accurate, current and complete. If you provide any Information that is untrue, inaccurate, not current or incomplete (or HVM has reasonable grounds to suspect that such Information is untrue, inaccurate, not current or incomplete), HVM has the right to suspend or terminate your access and activity relating to, and to refuse any and all current or future use of, this website.
5. PROHIBITED ACTIVITIES
You are specifically prohibited from any use of this website, and you agree not to use or permit others to use this website, for any of the following:(a) take any action that imposes an unreasonable or disproportionately large load on, or waste of valuable time for, the website's infrastructure or resources, including, but not limited to, sending or promoting the distribution of "spam," "junk mail," chain letters, or other such unsolicited or unlawful mass emailing techniques;(b) disclose to, or share with, any unauthorized third parties the ID's, assigned confirmation numbers and/or passwords, or use the ID's, assigned confirmation numbers and/or passwords for any unauthorized purpose, or otherwise allow or facilitate others to gain access to HVM's information technology systems, environments, networks, files, data or accounts through the use of the ID's, assigned confirmation numbers and/or passwords;(c) access or attempt to access HVM's information technology systems, environments, networks, files, data or accounts to which express authorization has not been obtained (including access to data not intended for You), or log into a server or account that you are not authorized to access;(d) attempt to decipher, decompile, disassemble, modify, remove or reverse engineer any of the software or HTML code comprising or in any way making up a part of this website;(e) interfere with, disrupt, disable or damage (or attempt to interfere with, disrupt, disable or damage), in an unauthorized manner, the use or operation of this website or HVM's, its affiliated or related entities' or the Providers' systems, equipment or applications, or service to any user, host, or network, including by use of any programs, scripts, commands, viruses, worms, web bugs, harmful code, Trojan horses, other contaminants, or otherwise. This includes "denial of service" attacks, "flooding" of networks, deliberate attempts to overload a service or to burden excessively a service's resources, attempts to "crash" a host, and/or modifying or rerouting any Content or services provided at this website;(f) attempt to circumvent or subvert system or network security (i.e., authentication) mechanisms, or probe the security of any system, network, or account, associated or used in conjunction with this website;(g) upload, post, email or otherwise transmit any Information, Content, or proprietary rights that you do not have a right to transmit under the Terms, any law or other contractual or fiduciary relationships; and/or(h) use any robot, spider, intelligent agent, meta-searching, other automatic device, or manual process to search, monitor or copy HVM's website pages or the Content in violation of the Terms or without HVM's prior written permission, provided that generally available third party Web browsers such as Netscape Navigator® and Microsoft Internet Explorer® may be used without such permission. 6. INFORMATION POSTED TO WEBSITE
You acknowledge and agree that HVM may preserve Information, and may also disclose Information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms; (c) respond to claims that any Information violates the rights of third-parties; or (d) protect the rights, property, or personal safety of HVM's business, employees, Providers, affiliated or related entities, users, and/or the public.
7. LINKS TO THIRD PARTY WEBSITES
This website may contain links to third-party or Provider websites not under HVM's control or operation (the "Linked Sites"). The links will let you leave this website and be directed to and access the Linked Sites, which you access is at your own risk. You acknowledge that HVM provides the Linked Sites for your convenience and information only. HVM does not endorse, nor is it responsible for, any content, information, or other related materials, products or services found at any such Linked Sites or any links contained within such Linked Sites, whether or not HVM is affiliated with the owners of such Linked Sites. Except as otherwise specified in these Terms or pursuant to HVM's express written consent, you may not establish a hyperlink to this website from your website or the Linked Sites, or provide any links that state or imply any sponsorship or endorsement of your website or the Linked Sites by HVM or the Providers.
8. DEALINGS WITH ADVERTISERS
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through this website or any Linked Sites, including payment for and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such advertisers. You agree that HVM (and its affiliated or related entities and the Providers) shall neither be responsible nor liable for any loss or damage incurred by you as the result of any such dealings or as the result of the presence of such advertisers on or through this website or the Linked Sites.
9. NO WARRANTIES
ALL CONTENT, PRODUCTS AND SERVICES ON THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. OTHER THAN THOSE WARRANTIES WHICH, UNDER THE U.S. LAWS APPLICABLE TO THESE TERMS, ARE IMPLIED BY LAW AND ARE INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION, HVM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
NEITHER HVM, ITS AFFILIATED OR RELATED ENTITIES, NOR THE PROVIDERS, NOR ANY PERSON INVOLVED IN THE CREATION, PRODUCTION, HOSTING AND/OR DISTRIBUTION OF THIS WEBSITE, WARRANT THAT THE FUNCTIONS, FEATURES OR SERVICES CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVER THAT MAKES THE CONTENT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT THAT YOU ACCESS ON THIS WEBSITE IS PROVIDED SOLELY FOR YOUR CONVENIENCE AND INFORMATION ONLY. HVM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS WEBSITE, OR AS TO THE RELIABILITY, ACCURACY OR CURRENCY OF ANY CONTENT, SERVICE, AND/OR MERCHANDISE PROVIDED OR ACQUIRED PURSUANT TO YOUR USE OF THIS WEBSITE.
HVM IS A DISTRIBUTOR, AND NOT A PUBLISHER, OF THE INFORMATION AND CONTENT AT THIS WEBSITE. HVM HAS NO MORE EDITORIAL CONTROL OVER SUCH INFORMATION AND CONTENT THAN DOES A PUBLIC LIBRARY OR NEWSSTAND. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES OR PROVIDERS (INCLUDING IN THE LINKED SITES) ARE THOSE OF THE RESPECTIVE AUTHORS OR DISTRIBUTORS OF SUCH INFORMATION AND CONTENT.
YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. YOU (AND NOTHVM) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING (INCLUDING, WITHOUT LIMITATION, YOUR INTERNET CONNECTION) AND REPAIR OR CORRECTION OF YOUR COMPUTER, NETWORK AND/OR SYSTEM.
10. LIMITATION OF LIABILITY
IN NO EVENT SHALL HVM, ITS AFFILIATED OR RELATED ENTITIES OR PROVIDERS, NOR ANY OF ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, OR ANY PERSON OR ENTITY INVOLVED IN THE CREATION, PRODUCTION, DISTRIBUTION AND HOSTING OF THIS WEBSITE, BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, WHETHER ARISING UNDER CONTRACT, WARRANTY, OR TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY OF LIABILITY, REGARDLESS OF WHETHER HVM (OR ITS AFFILIATED OR RELATED ENTITIES OR PROVIDERS) KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, FROM THE USE OR ATTEMPTED USE OF THIS WEB SITE OR ANY OTHER LINKED SITE.
HVM'S LIABILITY, AND THE LIABILITY OF HVM'S AFFILIATED OR RELATED ENTITIES AND/OR PROVIDERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE, IS LIMITED TO THE LESSER OF (A) THE AMOUNT OF FEES, IF ANY, YOU PAY TO HVM IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (B) $500. SOME STATES MAY NOT ALLOW FOR THE LIMITATION OF LIABILITY DESCRIBED ABOVE, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.
BY WAY OF EXAMPLE ONLY, HVM AND RELATED PERSONS AND ENTITIES SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY CLAIM OR DAMAGE ARISING FROM FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION, COMPUTER VIRUS, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO OR ALTERATION OF PERSONAL RECORDS, OR THE RELIANCE UPON OR USE OF CONTENT, INFORMATION, OPINIONS OR OTHER MATERIALS APPEARING ON THIS WEBSITE. MOREOVER, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT HVM IS NOT LIABLE OR RESPONSIBLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES.
THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION 10 WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS INURE TO THE BENEFIT OF HVM AND THE PROVIDERS, AND TO ALL RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, ATTORNEYS, AND AGENTS.
11. GOVERNING LAW AND JURISDICTION
HVM operates this website (excluding Linked Sites, over which it has no authority or control) from its offices within the State of South Carolina (which may be subject to change from time to time at HVM's sole discretion). The website can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of South Carolina, by accessing this website, you agree that these Terms and your use of the website shall be governed in all respect by the internal substantive laws of the State of South Carolina, without regard to any conflict of laws provisions, and shall not be governed by the United Nations Convention on the International Sale of Goods. You further agree to submit to the exclusive jurisdiction and venue in the state and federal courts located in Horry County, South Carolina, and the District of South Carolina – United States District Court, respectively, for all disputes, cases and controversies regarding this website, your use of this website, and your relationship with HVM. HVM makes no representation that materials on this website are appropriate or available for use in other locations and accessing them from territories where the Content is illegal is prohibited. Those who choose to access this website from other locations do so at their own risk and are responsible for compliance with local laws, including laws regarding the transmission of technical data exported from the United States or the country in which you reside.
HVM reserves the right to report any wrongdoing, if and when it becomes aware of it, to any applicable government or law enforcement agencies. You agree to indemnify, defend and hold HVM and the Providers, its and their officers, directors, employees, affiliated or related entities, agents, licensors, and suppliers, harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including attorneys' fees) resulting from your use of this website, your breach of any provision of these Terms and/or any negligent acts, omissions or intentional wrongdoing by You. Any such indemnification shall be conditioned on HVM: (a) notifying you in writing of any such claim, demand, action, cost, liability, loss or threat of any thereof; (b) cooperating with you in the defense or settlement thereof; and (c) allowing you to control such defense or settlement. HVM shall be entitled to participate in such defense at its own cost and expense.
13. MESSAGE BOARDS
In the event that HVM provides message boards, web logs or blogs, or discussion forums on this website (the "Forums"), you agree to use the Forums only for personal purposes in a noncommercial manner. You shall not, without HVM's express approval, distribute or otherwise publish any material containing any solicitation of funds, advertising, or written solicitation for goods and services. You agree that any uploaded materials may be republished without compensation to you or any other person or entity. In addition, you warrant that all moral rights in any uploaded materials have been waived. While HVM does not and cannot review every message posted by you or any other user in the Forums, and although HVM is not responsible for these messages, HVM reserves the right (but not the obligation) to delete, move, or edit messages that it, in its sole discretion, deems abusive, defamatory, obscene, in violation of copyright or trademark laws, in violation of these terms, or otherwise unacceptable. HVM does not endorse any information that may be posted on this website through the Forums.
You agree that you must evaluate, and bear all risks associated with, the use of any messages, information, or Content associated with the Forums, including any reliance on the accuracy, completeness, or usefulness of such messages, information, or Content. In this regard, you acknowledge that you may not rely on any Content HVM creates or information submitted to HVM by third parties, including without limitation, information in the Forums, and in all other parts of this website.
14. OTHER GENERAL PROVISIONS
These Terms are for the benefit of HVM and the Providers, its and their officers, directors, employees, affiliated or related entities, agents, licensors, and suppliers. Each of these individuals or entities shall have the right to assert and enforce these Terms directly against you on its (or their own) behalf. HVM's failure to act with respect to a breach by you or others does not waive HVM's right to act with respect to subsequent or similar breaches.
If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions enforced. Headings are for reference purposes only.
You and HVM are dealing at arms' length, creating a commercial relationship. HVM is not your Agent or your fiduciary. Many of HVM's businesses and facilities may be independently owned and operated by independent franchisees and licensees. In such cases, these franchisees and licensees manage and operate the facilities, and they are the employers of all employees and contractors who work at the facilities. These franchisees are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms.
HVM STRATEGIES, LLC, RESERVES ANY RIGHTS NOT EXPRESSLY GRANTED OR STATED IN THESE TERMS
•Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
•Personal information may be shared with third parties in the normal conduct of our business, including but not limited to: advertising, marketing, crm software, and in the normal confines of our duties.
•We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
•We will only retain personal information as long as necessary for the fulfillment of those purposes.
•We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
•Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
•We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
•We will make readily available to customers information about our policies and practices relating to the management of personal information.
•We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
The materials on ‘s website are provided “as is”. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
HVM Strategies, LLC, and its wholly owned subsidiary, Cancel Timeshare LLC, hereafter referred to collectively as “HVM,” are Not a Law Firms and Do Not Provide Legal Advice.
Below describes what is and isn’t offered:
HVM provides a platform for legal information, self-help and document processing by means of attorney-based services and consumer coaching offered. The information provided by HVM along with the content on our website related to legal matters (“Legal Information”) is provided for your private use and does not constitute legal advice. We do not review any information you provide us for legal accuracy or sufficiency, draw legal conclusions or apply the law to the facts of your situation.
If you need legal advice for a specific problem, you should consult with a licensed attorney. Neither HVM nor any Legal Information provided by HVM is a substitute for legal advice from a qualified attorney licensed to practice in an appropriate jurisdiction. As HVM is not a law firm, please note that communications between you and HVM may not be protected as privileged communications under the attorney-client privilege or work product doctrine.Your use of the Services does not create an attorney-client relationship between you and HVM, or between you and any HVM employee. Unless you are otherwise represented by an attorney, including a Participating Attorney, you represent yourself in any legal matter you undertake through our Services. HVM is not a “Lawyer Referral Service”.
HVM does not endorse or recommend any attorneys, nor does it make any warranty as to the qualifications or competency of any attorney. HVM does not provide legal advice—only a licensed attorney can do that. When you use our Services, you may have the opportunity to initiate contact with an independent attorney (a “Participating Attorney”).
Participating Attorneys are NOT employees of HVM. Participating Attorneys are third-party independent contractors who carry their own malpractice insurance and have agreed to provide answers, limited consultations or other basic legal services to HVM clients. Communicating with a Participating Attorney through HVM is NOT required. However, if you choose to communicate with a Participating Attorney through HVM, please note the following: When you contact a Participating Attorney through HVM, he or she may provide you with an initial consultation, legal review of your forms or documents, or answers to your legal questions.
When you contact a Participating Attorney through HVM, he or she may ask you for some information regarding you and your legal affairs in order to properly address your questions. By using our Services, you consent to sharing such personally identifying information for the purpose of securing legal advice with both the requesting attorney and with HVM. HVM will have access to any communications submitted through our platform for service fulfillment and quality assurance purposes. If you contact a Participating Attorney, you control both the duration and depth of the interaction.
Any attorney-client relationship formed during the course of that interaction may, at your option, either end when the interaction with the Participating Attorney ends, or continue if you wish to engage the Participating Attorney for further legal services.If you wish to create an attorney-client relationship with a Participating Attorney that extends beyond your use of our Services, that relationship will be on whatever terms you establish with the attorney in question.
Those terms do NOT involve HVM and, except for pre-negotiating special discounts for our members, we do not set, control or influence them. For example, the Participating Attorney may ask you to sign a formal representation agreement regarding the scope of work they will perform, the cost of their legal services, and the handling of any out of pocket expenses they may incur.
Participating Attorneys may be compensated by HVM for Services performed on your behalf, however, HVM does not receive any share of legal fees collected by any attorneys in our network. In all cases, HVM will not influence or interfere in any way with any attorney’s independent professional judgment. Participating Attorneys reserve the right to refuse to perform legal services on your behalf in their sole discretion.HVM is an information provider and documents preparer and does not endorse or recommend any attorney, including any of the Participating Attorneys.
HVM makes no representation or warranty as to the qualifications or competency of any Participating Attorney or as to the accuracy or completeness of any Participating Attorney’s work. We provide an attorney for processing legal documents as a service, not for litigating. It’s up to you to research any lawyer you are considering hiring. HVM is a consulting service for timeshare owners looking to eliminate their unwanted property.
Your electronic signature signifies your agreement to transact business electronically, which includes receiving all documents in HTML or PDF format and communicating over the Internet.
You also certify that you are at least 18 years of age and have access to the Internet to receive Cancel Timeshare's services and to view, print and retain all documentation. You may receive paper copies by contacting us at [email protected] for no charge. Though you may withdraw your consent to electronically transact business with Credit Renew by contacting us at [email protected], by doing so Cancel Timeshare will no longer be able to provide you services.
Service Authorization Policy
Service Authorization By entering into a Service Agreement with Cancel Timeshare LLC (Cancel Timeshare), Client authorizes Cancel Timeshare to send electronic and written correspondence in the Client's name (first-party disputes). Dispute letters may be sent to case-related entities, including but not limited to - Timeshare Developer, Timeshare Homeowners Association (HOA), the Better Business Bureau (BBB), Consumer Financial Protection Bureau, and other governmental regulatory agencies; or to any other entity deemed necessary by Cancel Timeshare in connection within the scope of Client's Service Agreement. Additional Disclosures • Client acknowledges Cancel Timeshare is not a law firm and is not acting in any such capacity. • Client understands information shared between Cancel Timeshare and Client is sensitive and under contractual obligation, for neither party to disclose. • Client understands Cancel Timeshare will file first-party dispute letters with designated timeshare entities on behalf of Client (Client will select timeshare developer during Onboarding). • Client acknowledges amending, changing, or otherwise editing Dispute Correspondence voids any Service Agreement warranties. Client Rights: • Client may review correspondence before electronic filing or mail forwarding to the recipient. • Client is entitled to receive a copy of any and all dispute correspondence. • Client can obtain copies of all case-related documents via the Client Portal. • Client may request a different Case Manager at any time during the process.
At HVM Strategies LLC, we are committed to providing exceptional services to our clients seeking to cancel unwanted timeshares. We understand that in certain circumstances, our clients may be eligible for a refund if we fail to complete the services as promised. This refund policy outlines the terms and conditions for requesting a refund.
1. Refund Eligibility: 1.1. To be eligible for a refund, clients must meet the following criteria: a) Clients must be current on all timeshare payments, fees, and dues. b) Clients must provide proof via Estoppel that they still own the timeshare in question. c) Clients must have complied with all requirements, documentation, and cooperation requested by HVM Strategies LLC throughout the cancellation process. d) Clients must have allowed a reasonable period for completion of the cancellation services, as determined by HVM Strategies LLC.
2. Refund Request Process: 2.1. To request a refund, clients must follow these steps: a) Contact HVM Strategies LLC's customer support within 30 days of the date when the cancellation services were supposed to be completed. b) Provide all necessary documentation, including proof of current timeshare payments, fees, and dues, as well as Estoppel documents verifying ownership. c) Clearly state the reasons for the refund request, explaining the failure of HVM Strategies LLC to complete the cancellation services. d) Allow a reasonable period for HVM Strategies LLC to review and evaluate the refund request.
3. Refund Evaluation and Approval: 3.1. Once a refund request is received, HVM Strategies LLC will evaluate it based on the provided documentation and the terms and conditions outlined in this refund policy. 3.2. HVM Strategies LLC reserves the right to request additional information or clarification from the client to process the refund request effectively. 3.3. Refund requests will be approved if it is determined that HVM Strategies LLC has failed to complete the cancellation services as promised. 3.4. Refund requests may be denied if the client does not meet the eligibility criteria or fails to provide the required documentation.
4. Refund Amount: 4.1. The refund amount, if approved, will be determined by HVM Strategies LLC, taking into account the fees paid by the client for the cancellation services. 4.2. HVM Strategies LLC reserves the right to deduct any costs incurred during the cancellation process from the refund amount, including administrative fees, third-party expenses, or legal fees.
5. Refund Processing: 5.1. If a refund is approved, HVM Strategies LLC will initiate the refund process within a reasonable timeframe. 5.2. Refunds will be issued using the original payment method or any other method deemed appropriate by HVM Strategies LLC. 5.3. The client is responsible for any transaction fees or charges associated with the refund process.
6. Changes to the Refund Policy: 6.1. HVM Strategies LLC reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective upon its publication on our official website or other communication channels.
Please note that this refund policy is subject to the terms and conditions specified herein. It is the client's responsibility to review and understand this policy before engaging HVM Strategies LLC's services.
If you have any further questions or concerns regarding our refund policy, please contact our customer support team for assistance.