Built to fight for timeshare owners.
Use this page to verify how long we have operated, what we publish before you call, and who is behind the case-review process.
What this page should help you verify
- ✓How long the company has operated and what parts of the process are actually documented.
- ✓Whether pricing, guarantee terms, and team visibility are available before you ever get on a call.
- ✓Whether the company talks about selective case fit, not just blanket promises.
Check the BBB business profile
Verify accreditation status and public complaint history on the primary BBB listing.
Review published pricing
Compare the public pricing structure before you decide whether to contact the team.
Read the written guarantee
See how refund language, coverage, and plan-specific timing are explained in writing.
Read contextual success stories
Use case stories to compare timeline and ownership context before assuming your file looks similar.
Our Story
The timeshare industry generates over $10 billion annually, much of it through high-pressure sales tactics, misleading promises, and contracts designed to be difficult to exit.
When people try to leave, they often run into a second predatory market: exit companies that charge large upfront fees, make broad promises, and leave owners with little written proof of what happens next.
Cancel Timeshare was built to look different from that model. As a veteran-owned company, we focus on published pricing, documented processes, and selective case acceptance rather than treating every file as an automatic fit.
Since 2019, we've served over 5,000 families. We only accept cases we believe we can win, and based on internal records we get almost every accepted client out.
What makes this materially different
This page should help you separate company structure from company pitch.
Almost every exit company says it cares about owners. The more useful question is whether the public company footprint gives you enough to verify before you ever get on a call. These are the differences we think owners should pressure-test first.
Published pricing before the sales process, so owners can compare structure and total cost without guessing what a call will reveal.
Selective case acceptance instead of blanket promises. That matters because a company that says yes to everything usually hides the real fit test somewhere later.
Visible team, written guarantee materials, and public proof pages that can be checked before enrollment rather than only after pressure builds.
What we will not do
Use this as a negative filter too.
- ✓We do not position every owner as an automatic fit just to get them into a financing plan.
- ✓We do not ask you to rely on anonymous agents, unverifiable identities, or vague promises about legal escalation.
- ✓We do not tell you to skip your own research. The better informed you are, the better your enrollment decision usually is.
Our Values
Transparency
No hidden fees, no surprises. We tell you exactly what to expect before you sign anything.
Integrity
We do what we say. Our 100% money-back guarantee puts our reputation on the line with every case.
Results
We only accept cases we believe we can win. We document outcomes and keep clients updated at every stage.
Client-First
Your case manager is your advocate. You're never just a number — you're a person we're fighting for.
Our Team
The people behind every successful timeshare exit. Our team combines years of experience in consumer advocacy, contract law, and client support.
Charles Howard
Founder & President
Charles Howard is a seven-year U.S. Army officer veteran with deep expertise in information technology and the vacation ownership industry. After working with several major timeshare developers, he founded Cancel Timeshare in 2019 to bring transparency and accountability to an industry that needed both. Charles also leads RentShare, a platform for renting unused timeshare points, and WebRenew, a full-service digital agency.
Christine Howard
Co-Founder & VP of Business Development
Christine Howard brings over 20 years of experience in the timeshare industry to her role as Co-Founder and VP of Business Development. A Nashville native, Christine oversees client acquisition and strategic partnerships, leveraging two decades of relationships and insight to connect timeshare owners with the right exit solutions.
Andrew Rest
Director of Case Management
Andrew Rest is a timeshare industry veteran who leads the Cancel Timeshare case management team. Over the past five years, Andrew and his team have successfully resolved cases representing tens of millions of dollars in timeshare obligations. His firsthand knowledge of developer operations and contract structures gives clients a critical advantage in the cancellation process.
Ready to move from research to a fit review?
Start with the guide and case review if you want help deciding whether your file looks like a realistic fit before any enrollment step.
Want the safest next step first?
See it before you talk to anyone.
Get the free exit guide, compare pricing before you call, or speak with our team if you already want a case review. If rescission, scam-checking, or collections guidance should come first, that should be clear before you enroll.
Continue Your Research
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