If we don’t finish in 36 months, you get a full refund.
The promise below comes directly from the Standard plan service agreement. It is the same language you sign — not a marketing headline.
We guarantee to complete the termination of your timeshare ownership and absolve your name within 36 months after you finish Client Onboarding.
If we do not finish in that time, you receive a full refund for that ownership.
Measured from completion of Client Onboarding, not the signature date.
Points-based or deeded, as long as your situation meets the plan rules.
Paid by Cancel Timeshare if we don’t finish within the 36-month window.
When the 36-month clock starts
The window begins when Client Onboarding is finished. That means three things, all completed by you:
- Step 01
Complete the Client Onboarding Form
We use it to confirm ownership facts, the loan, and contact preferences.
- Step 02
Send the documents
Deed or Vacation Ownership Certificate (VOC), loan documents, and any recent statements that show ownership and balance.
- Step 03
Complete a short Onboarding Call
We confirm scope, walk through next steps, and start the file.
If you never complete onboarding, the guarantee window never starts. We will follow up to keep things moving.
What can void the guarantee
The agreement requires three things from you. If you don’t follow them, the guarantee may be void:
- Don’t use the timeshare for reservations during the service.
Using the ownership while we’re terminating it undermines the case.
- Don’t contact the developer unless our Case Management Team tells you to.
Unauthorized contact (calls, emails, letters) can compromise the strategy.
- Cooperate in good faith and respond to requests in a reasonable amount of time.
Some steps require client signatures, replies, or document confirmations to move forward.
Source: Service Agreement §5
What’s outside the guarantee
- —Credit card debt and balances moved to other loans (e.g., a home equity line of credit) are not part of the timeshare termination and are not covered.
- —The service is non-cancellable and non-transferable; you cannot transfer the agreement to another person.
- —If onboarding is never completed, the 36-month clock never starts.
Source: Service Agreement §4
Other plans use their own written agreement
The 36-month full-refund guarantee on this page is the language in the Standard plan ($299/mo) service agreement. Pilot Relief, Timeshare Intervention II, and Priority each have their own written agreement; the structure is the same — a defined window measured from Client Onboarding, with a refund trigger if we don’t finish — and the exact terms for your plan are documented before you sign. Ask us for the agreement that matches your plan if you want to read it before enrollment.
Before you sign, confirm in writing
Use this checklist on the agreement we send you. Every item below should appear in the document.
- QConfirm the 36-month window starts only after Client Onboarding is finished — not at signature.
- QConfirm what "completion" means in your agreement: termination of the ownership and your name legally absolved.
- QConfirm the refund is for fees paid for that ownership if we don’t finish in time.
- QConfirm what voids the guarantee (using the timeshare, contacting the developer without direction, not cooperating).
- QConfirm what is excluded (credit card debt, balances moved to other loans, third-party add-ons).
Want to read the agreement before you decide?
Get the free guide and a case review. We’ll send the agreement that matches your plan so you can read the guarantee, scope, and exclusions before enrolling.
Want the safest next step first?
See it before you talk to anyone.
Get the free exit guide, compare pricing before you call, or speak with our team if you already want a case review. If rescission, scam-checking, or collections guidance should come first, that should be clear before you enroll.
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