New consultations
(843) 890-8839Toll-free: (844) 956-3711Best for first-time owners who want to discuss exit options, pricing, or next steps.
CONTACT
Reach the right team without getting bounced around.
Use this page for a new consultation, client support, or a written question. We are a remote team, and each contact option below is tied to a specific queue so you can choose the fastest path.
Existing clients
(843) 427-3992Use this line for active case questions, document follow-up, and case-management coordination.
Use email for general questions, media requests, or if you prefer a written reply first.
Remote Team
No public walk-in office.
Cancel Timeshare operates as a remote company. The fastest way to reach us is by phone, email, or the contact form on this page.
If you are already a client, the client portal remains the best place for file-specific updates, document uploads, and message history.
Remote-first service across the U.S. and Mexico
Business Hours
Monday through Friday, 9:00 AM to 6:00 PM ET
For active case-management needs, use the dedicated client line or send a portal message so your file history stays in one place.
Call main line
Use the new-consultation line if you are comparing next steps or pricing.
Use the existing-client line or portal if you already have an active file.
Use email or the form if you want a written reply first.
Need proof before you reach out?
Verify the company details first, then choose the contact path that fits your situation.
BBB business profile
Check the primary BBB profile before you decide whether to call, email, or submit the form.
Written guarantee page
Review how written guarantee language is handled before any enrollment discussion.
Client success stories
Use case stories to understand timeline and resort context before assuming your file is identical.
About and team
See the company background, milestones, and the people behind the intake and case-management process.
Help us route you faster
Good contact pages reduce back-and-forth.
Most delays happen when a message sounds urgent but does not explain what changed, or when a general inquiry is missing the resort, timeline, or ownership structure. If you give the minimum facts up front, the first reply is much more likely to point to the right team and the right next action.
Tell us where you are in the process
The fastest routing comes from knowing whether you are researching, actively enrolled, inside rescission, or already dealing with collections pressure.
Name the resort or developer
Even partial information helps. Brand context changes which documents matter first and whether we point you to a state, resort, or collections resource.
Mention deadlines and notices
If there is a pending payment date, demand letter, complaint deadline, or new purchase date, say so immediately so the intake path is not treated like a routine question.
Do not wait for the form
Call or use the portal first if:
- ✓A rescission deadline is about to expire.
- ✓You just received a collections notice, legal threat, or accelerated payment demand.
- ✓You are an active client and the update affects a live file rather than a general question.
Contact Form
Request a callback or written reply
Use the form if you want a written reply or you are not sure which number to call. New consultations go to the intake queue, and existing clients are routed to support or portal follow-up based on the details you share.
Before you submit
- ✓Tell us whether you are a new consultation or an active client.
- ✓Include the resort or developer name if you know it.
- ✓Mention whether you still have a loan, collections notices, or an active deadline.
New here? Start with the free guide. Existing client? Open the portal.
Want the safest next step first?
See it before you talk to anyone.
Get the free exit guide, compare pricing before you call, or speak with our team if you already want a case review. If rescission, scam-checking, or collections guidance should come first, that should be clear before you enroll.
Continue Your Research
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